Monday, June 6, 2011     17:19
NVR Software Support

Privacy

We treat customer details with the upmost respect & privacy and ensure they are confidentially stored and not used for any other purpose than that intended through the use of this website.

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Any details collected from customers are not shared with any 3rd parties and are only used by BlackWatch group of companies for informing customers of product upgrades & new releases unless the recipient opts out of receiving any further communication.

We do not sell or share your details with any third party unless required to do so by law. You may from time to time receive promotional e-mails from our company only, however you will be given the option of unsubscribe. We do not condone the use of spam and will not send you e-mail without your permission. This site may use cookies in order to remember the contents of your shopping cart. These details will be shared with our payment processor PayPal or Google only which is required in order to process your transaction.

 

 

Terms & Conditions

Buying From Us

To make a purchase, click the' add to cart' or 'buy now buttons' to add the item to your shopping cart. Click the 'View Cart' button on the top right of each product or home page to checkout. Online payments are made via Google Checkout or PayPal ensuring your financial details are kept safe. Most major credit & debit cards are accepted. Please note a PayPal or Google account is NOT required to make a payment.

Delivery

Digital licence's are sent via e-mail 48 hours after receiving list of serial numbers of cameras you intend to use. USB licenses are dispatched via Royal Mail or International Courier within 24 hours for next delivery slot which is between 1 to 2 days (local). During busy times, deliveries can take up to 4~5 days. Network Video Recorder, NVR products are hand built to order in the UK therefore please allow 7~10 days for delivery. NVR case / chassis may differ subject to availability.

Cancellations & Returns

Cancel before dispatch: You may cancel a purchase anytime before the item is dispatched without obligation, a full refund will be issued within 24 hours. NVR products can take up to 3 days to build. You may cancel a purchase anytime before item is dispatched without obligation, a full refund will be issued within 1~3 working days.

Cancel after dispatch: Software items cannot be refunded after dispatch.

Guarantees & Warranties: Software items cannot be returned.

7 day money back Guarantee: An item can be returned to us within 7 days for a full refund minus shipping costs providing [a] the item is unused, [b] the packaging is undamaged, [c] All parts are intact. Please contact us to obtain an RMA number. Then return the item to us in unopened and unused condition for a full refund minus shipping costs. It is the buyers responsibility to pay for return of the item in satisfactory condition and with all supplied parts.

All items are supplied with a standard 1 year warranty against defective manufacturing or failure in the first 12 months after purchase. If an item becomes defective and it is still covered by the 12 month warranty, please contact us to obtain a RMA number in order to either fix or replace your item. It is the buyers responsibility to pay for return of the item in satisfactory condition and with all supplied parts.

2 year limited warranty for NVR / Network Video Recorders: All items are supplied with a standard 2 year warranty against defective manufacturing or failure in the first 2 years after purchase. The limited warranty excludes software, hard drives and cooling fans which have a variable shelf life. If an item becomes defective and it is still covered by the 2 year warranty, please contact us to obtain a RMA number in order to either fix or replace your item. It is the buyers responsibility to pay for return of the item in satisfactory condition and with all supplied parts.

Guarantees and Warranties do not extend to software, hard drives, cooling fans and none are implied. This does not affect your statutory rights.

ipcctv-software & NVR+ are trademarks of BlackWatch IP CCTV

2 Parkfield Crescent
Feltham
TW13 7LA

Tel: 0845 474 5974
Mail: see contact page to help combat spam